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Customer Reviews.

service

5

Handled very well

11 May 2018

sales

5

Brilliant dealer support and care - went the extra mile

10 May 2018

sales

5

The whole experience was very easy and the car was ready when I wanted it to be.

09 May 2018

service

3.5

Happy with the service, however I feel these should have been sorted before taking away an approved mini.

09 May 2018

service

5

Have never had a bad mini service experience.

28 April 2018

service

5

The staff were extremely helpful and my experience was quick and hassle-free.

26 April 2018

service

3

I had thought the work was covered on the warranty but turns out I was confused between the 5 year service plan and 3 year warranty. Nonetheless I wasn't expecting to pay £168 for what I anticipated to be a small repair job (no parts).

26 April 2018

service

5

Friendly staff quick and easy

24 April 2018

service

5

I waited for my car whilst it was serviced, the staff were very friendly as happy to chat and answer queries whilst I waited. Thank you to Matt the BMW genius for chatting to me whilst I waited.

24 April 2018

service

5

Very good customer service on day of car servicing

24 April 2018

service

5

Quick and professional service. I felt the staff were honest and genuinely had the customer in mind.

22 April 2018

sales

5

I was completely satisfied with the buying experience. I did not feel pressurised with offers for extras although options were offered to me.

20 April 2018

service

5

Have no complaints

19 April 2018

service

5

We didn't have to wait long for an appointment and the fault to be rectified

19 April 2018

sales

5

Great staff in the Wakefield branch

17 April 2018

sales

5

Great service

17 April 2018

sales

4

Very helpful staff. Jamie Koziak explained functions of the car well. Overall a good experience. The car was beautifully presented with a big red bow when we collected it. I had a loan car for one week prior to receiving my new car.

16 April 2018

service

5

the service department kept me informed at all times, the work was completed in time & the pick up & return service is extremely helpful. Car was also cleaned on return

13 April 2018

sales

5

There was a mix up due to a system issue, where the car I'd viewed and paid a deposit for was actually sold to someone else. Whilst this lead to disappointment, Adam was quick to make me aware of the issue and resolved it in a professional manner.

13 April 2018

service

5

delivered very timely and car was cleaned

11 April 2018

sales

4

All round good experience liked the personal touches such as sending me a video of the car when it arrived on site

11 April 2018

service

5

from ervice booking through to completion was completely satisfactory

11 April 2018

sales

5

Really helpful when deciding what car I wanted and gave me options to look at before I decided on the car I purchased. Delivery was really quick after I purchased.

11 April 2018

sales

5

ANOTHER FLAWLEWSS EXPERIENCE.

10 April 2018

sales

4

Good communication

10 April 2018

service

5

Resolved the issue and happy to help

10 April 2018

service

5

Stripe on mini put back within the day.

09 April 2018

sales

5

Good communication on arrival of new vehicle and help with mini finance to end payments on my old car

05 April 2018

service

5

Rectified problem and also did service while car off road saving me further inconvenience

04 April 2018

service

2

Mini was picked up and dropped off - great service BUT later noticed kerbed nearside alloy (99% sure it wasn't me as my other car is 14 years old without any kerbing), the offside indicator was dislodged and a coachline chipped and other problems

04 April 2018

service

5

Courteous manner by sales staff and advice upon completion of service professionally handled. Car given a clean inside and out which was nice.

03 April 2018

sales

5

Excellent service throughout.

03 April 2018

service

5

Booked my car in for a service and was given a good selection of times to come in

03 April 2018

service

5

Quick efficient service staff very helpful and polite.

03 April 2018

sales

5

The sales representative Jamie Kozak was very pleasant and professional we did not feel under any pressure to make a purchase.

03 April 2018

sales

5

I have had a brilliant experience purchasing my new Mini. The sales person was pleasant and friendly throughout the whole process. I was kept up to date with key information throughout.

02 April 2018

sales

5

Adam was great. Answered all our questions, knew everything about the car in detail, great service.

30 March 2018

sales

5

Cant fault them

27 March 2018

service

5

My faithful garage always been super helpful I’ll be sad to not use them anymore. I’m leaving the country

27 March 2018

service

5

I was able to book my car in quickly, my car was cleaned outside and in after service and the staff were very accomodating.

27 March 2018

service

5

Really friendly and helpful service and my car was ready ahead of teh requested time.

26 March 2018

service

5

Always very helpful, pleasant and polite. Extremely efficient.

26 March 2018

service

5

Excellent and honest customer service.

26 March 2018

sales

5

The team at mini Wakefield are great from sales team to service team

26 March 2018

sales

4

staff doing the handover could use knowledge on the kit in the car they are handing over.some features i asked about were not included according to the salesperson but once out and checking myself the features were there. mini options are a crazy

25 March 2018

sales

5

Professionalism of the entire during my purchase (especially Matt Green, Retail Manager)

22 March 2018

sales

5

Sale team very good

22 March 2018

service

5

My car was ready on time and had also been washed and vacuumed out.

22 March 2018

service

2

No screen wash in car on its return to meCar hadn’t been washed, I know weather was bad but I should had at least been offered to drop car in to be sorted

21 March 2018

service

3

Manner of staff rather low key