Job completed to schedule.

No fault with service only negative is the two week wait for an appointment

Excellent, best experience I have ever had - attention to detail was exceptional and Sarah turned it around in less than 24 hours for me. I was amazed and would definitely be back to mini purely based on Sarah.

My car was cleaned when tetuoto me

Car runs well, customer service was excellent and I like the added touches of good coffee and the car valet.

Overall very satisfied

The service was very good but the sales staff failed to show/explain how the mini connected system works

Because I’m well looked after by everyone at sandal bmw

No issues Easy

Given wrong price initially. This was later resolved to our advantage but not until we emailed senior management.

I am very satisfied with the MINI Centre I use. I go to Sandal Wakefield MINI and the staff there are lovely and always polite and happy to see you, they understand your needs well and aren’t pushy.

Very friendly

Professional and friendly staff

I didn't really know what score to give as you don't have an N/A - I never actually visited the centre - I just bought the car over the phone.

No issues at all

Polite knowledgable and efficient

Car completed in good time. Vehicle collected washed And hoovered

Quick no problem

The staff were attentive and friendly

Outstanding service , easily book the gentleman who booked my car in for service was very helpful . On the day i was there very early about 8:00 am whichs not opening time but receptionist girl willing to help and took my car before 8:30 .

I was given regular updates as to what was happening with my car and i also had short conversations with staff regarding other cars to which they did seem knowledgeable and i was not looked at like walking commission.

See answer 1

great staff, no problems all very easy

Everything completed on time

It took ages for the fault to be identified, but I do appreciate that the cost of investigation was not fully passed on to me.

efficient and helpful

We always use Sandal because of the consistency of excellent service

Excellent hospitality whilst waiting for the service.

Same as above

Good service

Job done, efficient

Helpful and prompt

The availability of a courtesy car and the flexibility of the staff.

No issues

I can’t think of how to improve the service.

The sales staff Matt Green was very professional and attentive. He understood my requirements and did everything he could to fulfil my obligations. It was a very rewarding experience from order to receiving my Mini.