you never know which building to go to. parking is atrocious. too much waiting about.

Very pleased

Got exactly what I wanted

Kept me informed on progress and they were great when we went to pick the car up. Explained everything in simple ,easy to understand language.

Everyone was really nice to deal with.

As in question one. It was very easy to contact the mini centre and speak to Joe, everyone was polite, helpful and knowledgeable about the car

Fixed the issues ASAP.

Great service from Andy.

Hopefully our issue is now resolved

Very orderly professional service. Little expensive.

Never feel I really matter here, not even any chocomilk to compensate for the 2 hour wait ??

Joe in sales and Matt in finance were just great

Both sales and finance staff were efficient, relaxed and friendly

Great service, nothing too much trouble. Great staff.

Choosing a new Mini is very time consuming due to the range of options available. However, I didn't feel rushed or pressured at any time. Delivery was straightforward and the sales advisor explained the features of my new car thoroughly.

Explained every detail and options .. very professional

had a minor tech problem with car,,cause established during MOT process...quote to fix seems excessive to me considering parts cost is minimal, the cause and remedy is clear and this is a problem that should not occur anyway in car of 20k miles/4 yrs

Prompt service. Courteous staff

For the above reason. I would have liked to think about and discuss minor additions before the order was sent through and I was unable to add them.

From start to finish it was very friendly and helpful

Joe and Business Manager Matt were a pleasure to deal with.

All round good service

Pleasant and not pushy approach from the sales person. Readily clarified any queries and helpful when arranging payment, collection and post pick up query.

informative, exciting and nice coffee :-)

confidence that the work was being carried out by mini technicians, only thing i would have liked was a courtesy car to save me having to wait three hours

Problem fixed

The recovery and repairs were dealt with efficiently

Sandal are always friendly and keep in contact during the year and also when I am at the premises waiting for my vehicle

Excellent service

Exchanging car quick and simple

They are always helpful, friendly. The showroom is really smart with a really good display of models

Timely, cost effective and good environment

No issues with vehicle or service

Good sales staff.

We waited a long time at the reception desk, no one was in the showroom at all on arrival. Poor customer service.

No hassle from sales staff, everything done on time

The car was serviced really quickly and came back washed and vacuumed too!

Great garage. Very helpful and friendly

Sandal mini staff are always polite and willing to explain things nothing is too much trouble for them. They are very efficient and I trust them to be fair.

Car completed on time and full information provided

Job completed to schedule.

No fault with service only negative is the two week wait for an appointment

Excellent, best experience I have ever had - attention to detail was exceptional and Sarah turned it around in less than 24 hours for me. I was amazed and would definitely be back to mini purely based on Sarah.

My car was cleaned when tetuoto me

Car runs well, customer service was excellent and I like the added touches of good coffee and the car valet.

Overall very satisfied

The service was very good but the sales staff failed to show/explain how the mini connected system works