About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

100 ratings and 77 comments received in the last 90 days.

03 July 2026

Lewis and Stephen kept us informed of progress with our order and promptly answered any questions we raised

03 July 2026

Extremely satisfied from start to finish everything ran smoothly from ordering the car to the handover day.

02 July 2026

The purchase process and the hand over were very clear

01 July 2026

Made easy to buy new car

23 June 2026

Everything was friendly and polite and good information was given. Very professional.

16 June 2026

Everyone was happy to help and full of support and information. Especially Stephen Bagnall who looked after me from start to finish.

15 June 2026

The new Mini is smashing. Stephen was extremely helpful during the purchase and helped me with the test drive. I had never driven an automatic car previously. Yes it is much easier.

03 June 2026

The customer care, and friendly nature of all of the staff involved in the process. Also the explanation of adjusting settings at the handover meeting. Also, special thanks to Lewis @ Sandal Wakefield for being able to take a joke :-)

20 May 2026

Stephen was incredible, great service! Had all the information for each vehicle and made the whole experience stress-free.

09 May 2026

Nothing too much trouble

See all reviews

04 May 2026

Friendly professional, approachable staff. Nice easy transaction. Good communication. Showroom always looks smart.

04 May 2026

Stephen was an excellent salesman very attentive and knowledgeable

03 May 2026

Staff friendly, efficient and no problem/question is too much. Everyone is there to support from start to finish of the car purchase journey.

02 May 2026

Everything went smoothly.

21 April 2026

Polite, friendly knowledgeable staff

14 July 2026

Great service as always.

12 July 2026

I wound recommend mini to anybody family friends

10 July 2026

I had a problem with the mini app the young lady was unable to help me but I came back and harry quickly rectified the problem

10 July 2026

Always great customer service and the team are always helpful and friendly

07 July 2026

Streamline

07 July 2026

Problem was fixed under warranty. Was kept informed throughout. Everyone was very professional. I had concerns when I first booked the car in about whether it would be covered or not. Adam the service manager rang me back and was very reassuring

06 July 2026

Daniel was very helpful. Rhe servicing was efficient and not as expensive as i though it would be

06 July 2026

Was great in customer requests

04 July 2026

All went very smoothly

02 July 2026

See all reviews

02 July 2026

Dropped off car at 10.30 as requested and car returned by 1.30 as promised. Was able to work on site while I waited

29 June 2026

Excellent service

28 June 2026

Car done and cleaned on time

27 June 2026

Very likely to recommend only fault was the initial call to the garage for a service was advised a wishbone rubber needed to be replaced as part of the service and would cost me &850 my car had only done 4000 miles so it was excluded.

25 June 2026

Great service

25 June 2026

Good service they do what they say they're going to do

23 June 2026

Professional, helpful and knowledgeable

19 June 2026

Car went in to have a engine oil service completed at which point I was told that the wishbones needed to be replaced as apparently they are part of the engine oil service and would be an additional £1066 pounds Engine service warning not updated

18 June 2026

Vibration problem not resolved

17 June 2026

The staff were so lovely

17 June 2026

I have found my service experience to be nothing but positive. Receiving such great service had given me the confidence to come back again for further services including the MOT and possibly additional extras.

17 June 2026

everything was done

14 June 2026

Great service by all

13 June 2026

Always professional and well informed.

13 June 2026

Rachel was great at Mini reception, friendly and efficient. I asked if my tyre pressures could be checked, as well as the actual parts replacement my car needed, and this was done - I was really pleased

12 June 2026

My documents were check and seamlessly put into a courtesy car. The car was washed hoovered and ready for me on my return.

09 June 2026

Stephen was very helpful during the purchase of my Mini and also extremely supportive when I had my test drive. I had never driven an automatic car before and was very nervous.

09 June 2026

Really good comms and service

08 June 2026

Staff very helpful and accommodating.

07 June 2026

Approved £650 of work but then told my car needed another £1115 of work. Why was I not informed from the start? Picked up car and works not complete on time so wasted my time and petrol. Mini app not reset despite me asking several times.

06 June 2026

Friendly, efficient service. Trustworthy and competitive price.

05 June 2026

Great service - kept me updated throughout the day

02 June 2026

A reminder call on the day before appointment, customer service is great. I can get back my car earlier than scheduled time

01 June 2026

It was effortless for me

01 June 2026

Buying a new car from your Huddersfield showroom which is built ready so shocked I've had to pay for MOT on my current car when trading in anytime

01 June 2026

I would have given 5 stars but I asked for a quote to sort some scratches out on my paintwork and no one has come back to me. I asked last year when it went in for its service and again I was promised a call back and never received one ??

31 May 2026

Car was not cleaned or vacuumed as requested and offered. Why offer this if it is not going to be done?

31 May 2026

Comfortable seating area, drinks facilities excellent

29 May 2026

Good service very perlite staff.

27 May 2026

Fuss free and friendly service.

23 May 2026

Very helpful

22 May 2026

Absolutely amazing service from Stephen, friendly, knowledgeable and overall great experience

21 May 2026

David and especially Chris at Sandal Mini should be your templates for how buying a car should be done: genuine, helpful, communicative, flexible and knowledgeable. Those qualities appear to reduce inversely to the size of the dealership..

18 May 2026

Lewis was passionate and knowledgeable

17 May 2026

Very satisfied with the seamless service and well coordinated . Friendly and welcoming staff

16 May 2026

good service

13 May 2026

Can't find anything wrong with the service

13 May 2026

Friendly courteous and efficient service throughout and all carried out at short notice

12 May 2026

Just great service as always!

11 May 2026

Great service, didn't feel pressured into having any additional work done. Was able to work at the centre.

08 May 2026

Was disappointed that my car wasn't ready in the time slot I had asked for. In the end I had to telephone and left a message although never got a call back. Only realised my car wasn't ready ready when I was sent a video of the service

07 May 2026

Car was not very clean on collection, I had to vacuum it again when I got home. Also no courtesy car, and to charge for one, seemed ridiculous. Reception staff were very good and super friendly.

07 May 2026

My mini countryman JCW went in for diagnosis and the brake dust shield on the rear passenger brakes replacing/fixing. £1000 pounds later I recieved my vehicle back yet the parking sensor issue has still not been fixed. Extra £200 + fitting to fix

06 May 2026

My car had a manufacturers fault, so couldn't be return. The part was on back order. A courtesy car couldn't be provided so I was offered a car at £30 a day, when I challenged this it was immediately reduced to £15. So you were just profiteering.

05 May 2026

MOT carried out as requested, brake fluid service carried out, everything OK!

04 May 2026

Outstanding service managed to see my car on the day to offer reassurance

03 May 2026

Polite staff. Looked after well. Kept me informed and explained everything.

29 April 2026

Amazing service as always

28 April 2026

Great service as always

28 April 2026

Kept me informed and completed work quickly

23 April 2026

I dropped my car off at 8:00am and I came to pick it up at 16:50 and was kept waiting for 50 minutes. Further more they diagnosed my car with too rich oil which is really too high level of oil . So why didn't they just remove the oil ! Not happy

22 April 2026

Quick, easy, efficient

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Sandal Wakefield.

Address

Dewsbury Road, Wakefield, West Yorkshire, WF2 9BE

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:11:00 - 17:00

Phone

01924 202299

Map

Areas served

Wakefield and the surrounding areas, including Barnsley, Dewsbury, Batley and Pontefract

View map

Address

Dewsbury Road, Wakefield, West Yorkshire, WF2 9BE

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 14:00
Sun:CLOSED

Phone

01924 202299

Map

Areas served

Wakefield and the surrounding areas, including Barnsley, Dewsbury, Batley and Pontefract

View map