About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

104 ratings and 85 comments received in the last 90 days.

07 March 2026

Purchase and collection were seamless.

02 March 2026

Brilliant customer service throughout.

01 March 2026

Richard and Stephen were amazing at Wakefield sandal, I have dealt with may car garages and honestly Stephen went above and beyond quick responses and secured the car exactly as I asked. Excellent service.

20 February 2026

Contacted us to arrange test drive which Stratstone Leeds did not very professional not pushy we did not intend to buy a new car but we did

11 February 2026

Stephen was very helpful and kept me informed.

04 February 2026

Chris was very knowledgeable and no question was too much

02 February 2026

Dealt with a trainee sales person who was really personable. They were supported by colleagues really well so my experience was great. Every contact point was professional and prompt.

01 February 2026

Just excellent service

20 January 2026

Excellent feedback and continually updated by Sara. Lovely touch the car being covered when we collected it Sara couldnt have done more for us she was brilliant

06 January 2026

Everything went very smoothly and Steve was great. I was able to change my mind on which new mini I purchased with no hassle or problems. This was priceless after I had been involved in a car accident with my previous mini.

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29 December 2025

The whole process was easy

27 December 2025

Sandal Mini Wakefield and Stephen Bagnall were very good throughout from enquiry, order and theough to final hanfover. Keeping me updated along the way

21 December 2025

Really easy fast and simple process.

15 December 2025

Stephen was great throughout the buying process. Replies to my emails were quick, professional and courteous.

15 December 2025

Very

08 March 2026

Very polite and good communication

08 March 2026

Poor communication whilst vehicle was in the dealership.

07 March 2026

Our first mini and Lewis was great, credit to Sandal

07 March 2026

1st, 2nd, year was great but this 3rd time was not. dropped car off at 8.00am. waited till 5.20pm till i had to phone if my cars was ready before closing time. no call or text if when ready.(not everyone has free time)

04 March 2026

Good service

04 March 2026

Fast, efficient & friendly service

03 March 2026

Nice environment and excellent service

03 March 2026

While the fault was taken care of found it hard to understand why it took so long to find it and the overall cost was too high mainly due to the labour cost . While my car is ready for a service again the cost is a lot higher than any other garage

03 March 2026

Excellent communication and customer service

02 March 2026

The mini service department are really courteous and efficient. Always keeping you updated on your vehicle progress.

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01 March 2026

The service was done quickly and efficiently, with the car cleaned and hoovered. The staff were polite and friendly.

01 March 2026

The Salesman very polite no pressures Everything explained in a very friendly and professional manner .

01 March 2026

Completely satisfied, excellent communication and helpful staff

28 February 2026

The staff were extremely welcoming and helped me to check my car in

24 February 2026

Having to chase several times to be called back. Otherwise the experience was good

24 February 2026

The dealer was able to accommodate me working from the showroom whilst waiting for my vehicle and also looked into an additional concern I raised with the vehicle on the morning of my appointment

24 February 2026

Great service

24 February 2026

Good communication. Work completed in timely manner. Friendly team.

21 February 2026

No issues everything went to plan

20 February 2026

Polite and respectful staff who go the extra mile for complete customer satisfaction

18 February 2026

All completed as requested and on time

18 February 2026

Great fast efficient service.

18 February 2026

MOT carried out satisfactorily whilst I waited at the Service centre.

18 February 2026

Service at Sandal MINI Wakefield is always exceptional

17 February 2026

Couldn't understand the dialogue on the video as it was too rushed.

16 February 2026

Nice friendly staff who welcomed you as soon as you entered the building clear instructions on what to do and what will be happening. Showroom and reception area was spotless!

15 February 2026

I had to fight and complain to get a simple under warranty repair completed

14 February 2026

Nothing too much trouble by friendly helpful staff

12 February 2026

Everyone really friendly and dealership really welcoming environment

10 February 2026

I brought my car in for its MOT and it unexpectedly failed. I was told this was due to the rubber part of the windscreen wiper starting to peel. This did not affect the efficiency of my windscreen being cleared as it had only just started to peel.

08 February 2026

Easy check in. Helpful staff

08 February 2026

Top class

07 February 2026

Work carried out as planned. Helpful staff.

03 February 2026

My car was repaired and problem solved in good time with very little inconvenience to myself.

03 February 2026

Sandal Mini carried out my Mini's first service & were friendly & welcoming. The service was finished ahead of time & I was sent a video detailing the checks the mechanic did on my vehicle.

30 January 2026

They are very accommodating

28 January 2026

Great customer service from start to finish from the guy in the car park, reception desk the service department and the young man after. Good customer waiting area with complimentary coffee etc. excellent customer service throughout ??

28 January 2026

Initially when I booked my car in with Will he said the service & MOT would take 4 - 5 hours as it was its major service communication was poor & I had to ring in 3 times eventually leaving it until the next day as it was too late for me to collect

28 January 2026

Well organised Kept informed throughout Excellent friendly service

28 January 2026

Very easy booking in process, the staff are lovely too. Great video on advisories and quick turn around on the service

28 January 2026

I had to change my appointment which they managed to do no hassle. All the work was carried out professional into a high standard.

26 January 2026

People and practical excellence

25 January 2026

I'm satisfied with the staff who are always helpful, unfortunately my car had a tricky problem and has yet to be found and repaired. I will take my car back to be sorted

25 January 2026

They came and fetched my mini for me to have it's service done and bought it back lovely and clean when they bought it back. They kept me informed to what was happening and even sent me a video of things being done.

22 January 2026

Always polite and friendly staff, very thorough and informative

21 January 2026

All was good except the wait. 2hr 45min for an MOT is very long. Whilst sat waiting I saw many people come and go

21 January 2026

No one contacted me to say the car was ready to collect even though I asked for this. Also, there was no complimentary drinks offered whilst waiting to pay.

20 January 2026

Thank you for fixing it so quickly and efficiently

20 January 2026

Good service but communication was a bit lacking when the job took 3 days - I wasn't notified til late in the day

19 January 2026

Good prompt service - No issues as usual

19 January 2026

Friendly and helpful staff both on reception and in charge of service. Liked the video of the service by the mechanic. Good waiting area in BMW. Good magazines. Nice ambience.

17 January 2026

Convenient for me to travel to,staff helpful and efficient and work carried out as discussed.

16 January 2026

easily booked friendly and helpful staff both at reception and in service dept comfortable waiting area with drinks and reading material car returned work completed and cleaned

15 January 2026

My car was fixed and communication was excellent but I opted for the complimentary wash and only the top half of the car was cleaned.

14 January 2026

Happy with my experience but every time I come for one thing repaired I get told there's something else wrong so it always puts me on the back foot when I need something fixing.

10 January 2026

Car was so sparkly clean had to look at number plate to make sure my car

08 January 2026

Good communication able to book appointment in a timely manner friendly confident staff when speaking to them

08 January 2026

Greeting initially was friendly and efficient. The service was dealt with promptly and I was given clear information. The waiting area was clean and tidy and good refreshments provided.

08 January 2026

good customer service

07 January 2026

Hiya - I was really pleased with the work and communication on the day. But I have a problem with my service apert and despite a number of attempts at both sides, it seems impossible to talk to someone about this and find out how to rectify it.

07 January 2026

Good communication in lead up and on day of appointment

03 January 2026

Honest and accurate feedback

31 December 2025

Very helpful when needed to book urgent service

27 December 2025

Short wait for attention

24 December 2025

As previous some red points on the report but not told what these were?

22 December 2025

Waited for the MOT, comfortable surroundings and refreshments provided

21 December 2025

Have used Servise for many years and always satisfied

18 December 2025

Lack of communication

16 December 2025

awaied the service on the premises and was keptcomfortable with access to drinks

15 December 2025

Easy to book, great service and aftercare

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Sandal Wakefield.

Address

Dewsbury Road, Wakefield, West Yorkshire, WF2 9BE

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:11:00 - 17:00

Phone

01924 202299

Map

Areas served

Wakefield and the surrounding areas, including Barnsley, Dewsbury, Batley and Pontefract

View map

Address

Dewsbury Road, Wakefield, West Yorkshire, WF2 9BE

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 14:00
Sun:CLOSED

Phone

01924 202299

Map

Areas served

Wakefield and the surrounding areas, including Barnsley, Dewsbury, Batley and Pontefract

View map