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Warranty, Service Packs and MOTs FAQs

 

What is MINI doing about servicing, repairs, warranty and service packs impacted by Coronavirus?

MINI is committed to supporting customers affected by the closure of our centres during the coronavirus restrictions. Sandal is providing a service to help key workers, the vulnerable and emergency service workers who are reliant on their vehicles. This is strictly by appointment only. Please call us directly on 01484 416092. We will be available from 9am – 3pm.

  

I can’t get my car serviced due to coronavirus shutdown. Will this impact my warranty?

Customers requiring a vehicle service during the delays caused by Coronavirus can rest assured that your warranty will be unaffected by this disruption.  All cars serviced within 3 months or 2,000 miles (whichever is earlier) of the service indicator will be protected in full by any applicable warranty.

  

My warranty has expired during the coronavirus closures. How will this impact me?

For customers with a warranty expiry during the coronavirus restrictions (from 14th March 2020 onwards), we will extend your warranty coverage until 30th June 2020. End of warranty checks due during this period will also be fulfilled.  Customers in self-isolation beyond 30th June should contact your nearest Sandal Centre to arrange for collection and delivery of your car.

  

My service package is about to expire but the centre is closed due to coronavirus. Can I still claim the remaining service under the package?

MINI will honour TLC packages expiring between 14th March and 30th June for any overdue work. We will honour any service due under a service package that has expired during the coronavirus closures.

 

My MOT is due to expire, will I be penalised for it being expired?

Cars, vans and motorcycles that are due their MOT from 30 March 2020 will have their MOT extended by 6 months. This temporary exemption will enable vital services to continue, frontline workers to get to work, and people to get essential food and medicine.