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Reopening of our Service Centres

Here at Sandal, our top priority remains the well-being of our customers and colleagues. Following Government guidance issued as well as our Work Safe Consultancy risk assessment, sensible and practical measures have now been put in place in our dealerships to help reduce the spread of COVID-19.

We have had to re-evaluate our processes and procedures to react to the COVID-19 pandemic and the restrictions advised, for the health and safety of us all. This includes social distancing and enhanced hygiene measures, new operating processes, and the introduction of personal protective equipment to ensure everyone’s safety.

Whilst our sales showrooms will unfortunately remain closed until the government permits us to re-open them, by opening our workshops we are able to ensure we can service our customers vehicles, and re-start preparing new and used cars ready for collection.

We are Reopening our Workshops Safely

As of Monday 18th May, we are reopening our service and parts departments to all our customers. New procedures and employee training have now been completed, so we can begin to welcome back our service department customers safely. In supporting social distancing however, it is imperative that we limit the number of customers in our dealerships at any one time and therefore our service departments will operate strictly on an appointment only basis.

We are now taking bookings into our workshops between the hours of 9am and 3pm only. Our team are actively contacting customers who have had an appointment postponed. If you are an existing customer, with either an overdue or upcoming service or MOT, our team will be in touch shortly inviting you to re-book into your local service centre.

MOT Appointments

We are now contacting customers with postponed MOT appointments to re-schedule their booking for both your safety and convenience. Whilst awaiting your appointment, your vehicle must be kept safe to drive. Please visit Gov.uk for more information and guidance on keeping your vehicle legally safe.

Urgent safety repair or keyworkers

If you feel your repair is of an urgent or there is a safety-related issue, and you are an employee of the NHS or other Emergency Service, please continue to call us on 01484 416 092. We will continue to prioritise your call and any specific repairs to get you back safety on the road.

On arrival at a Service Appointment

All services will have a specific appointment time and we ask you please to adhere to this appointment to help us keep control of the number of people onsite at any given time.

Before your visit, we will be in touch with you to go through the checks so the time spent at the centre can be minimised. Please ensure that when you hand over just the one key and remove all personal belongings from your vehicle. Our Service Advisors on handing over will ask you to place your keys on a sanitised pad and then disinfect them.

When you arrive, you will have been advised on how to enter the premises. Please follow the customer guidance displayed, directing you to our service reception to help to maintain a two-metre social distancing between customers.

When attending your service booking slot, we would politely ask that you ‘drop and go’ and a service advisor will advise the time it will be ready to collect. Should this not be possible, there will be an allocated area to be seated to wait. Unfortunately, there will be no refreshments available at this time.

When we receive your vehicle, the Technicians will use a vehicle protection pack which includes gloves and seat covers and will be wearing PPE for our customers and team’s safety. To avoid as much contact as we can, we won’t be carrying out our usual Service Wash and Vac, however all touchpoints will be sanitised before returning your car to you.

Collection of your vehicle.

On collection of your vehicle, there will be no physical paperwork and a copy of the invoice will be emailed to you. We are encouraging where possible contactless payment however card machines are available and will ensure these are sanitised before use. Once completed, you will be guided back to your vehicle.

We are taking our responsibility very seriously to protect you and our teams. We thank you for your continued patience and understanding during this time.